Shipping and Returns
SHIPPING
All items in stock will be shipped the following week. We are a small team and do our best to get orders out in a timely manner.
Packages are sent using a courier service. Our couriers are usually pretty quick. We provide tracking numbers and shipping notifications, if there is an issue with your order please get in touch & we will do our best to help locate the item.
MADE TO ORDER
Where custom tableware sets have been ordered, these take longer to fill. Approx 4-6 weeks to handcraft, glaze, fire and pack the work. We’ll be in touch individually with approx delivery dates.
RETURNS
In the event of any breakages, please get in contact, we do our best in each individual circumstance to ensure customer satisfaction.
We don’t offer returns or exchanges for change of mind. This is due to the sensitive nature of handmade ceramics & returns being too risky to post back. If however you live locally & can visit us in store, we welcome you to send us an enquiry and can offer exchanges in studio.
If you have any further questions or would like to get in touch, please contact us at; enquire@asobimasuclay.com
Domestic
All items are delivered via courier. Each item is packaged carefully to avoid breakage, If by unfortunate circumstances your piece arrives broken, please do get in touch to arrange a refund or replacement product.
International
Sorry we do not ship internationally at this time.
Please get in touch for special enquiries. We do on occasion ship overseas but please note this is at the buyers expense and we’re in Australia. It is fairly expensive for us to ship outside of Aus. We can provide you with an individual quote.